FAQ stands for Frequently Asked Questions. Here are seven of the most frequently asked questions we get asked. They are listed below. To find our answer simply click on the link and it will take you to the question and the answer.
By now you’re beginning to understand how professionally we like to run our business. From our web site to our tradesmen to our cleaners – we pride ourselves on being friendly, courteous and professional.
And part of our service is guaranteeing our construction time.
When you buy from us we give you an “On Time Guarantee – or your labour is free”.
A common thing that a lot of customers when thinking of buying from trades people is to get ‘three quotes’ from ‘three different businesses’.
Typically if a ‘couple’ is buying something for their home, they’ll agree that one of them will get the ‘salespeople’ in to give them a quote.
Then when they have three quotes the other partner will typically come home and the first question they ask is: ‘How much are they?’.
This may be ‘common’ yet it may not be ideal.
Judging a product on ‘price’ may not lead you to the best business to deal with.
Often, like any area of life – people will do things differently.
And building pergolas, verandahs, carports, sunrooms and timber decks – the trades people can build them VASTLY differently.
Thus the look and the safety of the project can also differ GREATLY!
And you may not know this!
So we’d like to let you know about it, and help explain it to you so you know what you’re dealing with when you get your ‘three quotes’.
Many customers tend to ‘judge’ a project by what it ‘looks’ like. Yet they may not understand, nor consider that the most important part of a building is what it looks like from ‘underneath’. That’s where the ‘detail’ is – and for any safe and secure building – the devil is in the detail!
Also, consider this: If you’re buying a pergola, verandah, carport or sunroom – think about where you and your friends will spend most of your time?
So you don’t want your family or friends having a go at you because the ‘pergola’ looks ‘shoddy’ underneath!
Now, a builder may make a project ‘look’ good, but sitting underneath it, you’ll notice all sorts of ‘errors’ and bad workmanship.
At Pergolas R Us, our workmanship is top notch. You won’t find anyone finer. And we thrive on attention to detail because that’s what makes the projects we work on so good.
To see some of our work from ‘underneath’ click on this link and see the details and the quality workmanship.
The most important part of getting a quote we feel as builders, is that you go with the person that listens to you and then comes up with the BEST design for your project.
The builder that provides you with the best designs for you – should be the one that you go with. Because they won’t just design well, they’ll build well too.
The two things go hand in hand.
Often customers like a design from one builder, yet want to keep the design and give it to another builder (who is usually cheaper) to build it.
That’s fair enough because they want to ‘save money’.
This may sound normal, yet please consider that not all builders are created equal!
So please consider what it may ‘cost’ you long term.
If someone can’t come up with a design, how could they know what goes into building one?
They may ‘say’ they may be able to build something that ‘looks’ like the design, yet they may not be able to build the project adequately to support the design.
And that could be dangerous, and perhaps illegal.
To illustrate this point, please consider an ice-berg for a moment.
Now only 10% of the ice-berg is visible from the top of the water, what sailors can’t see is the remaining 90% of the ice-berg that lays underneath the surface.
And to the sailors the 90% underwater is the most dangerous part!
So now consider the project design you may be thinking of getting another builder to build.
That builder may make it ‘look’ like the design – but that’s only the 10%. The remaining 90% is the detail that makes the design safe and legal.
So just like a sailor that can’t see the ‘hidden’ 90% of the ice-berg, if you want a ‘cheaper’ builder to build the 10% of the project that you can see (the design), you may be sailing into dangerous water.
All builders are not the same!
When getting your ‘three quotes’ assess the builders based on their design and knowledge.
The builders that listen to you, and ask you the better questions – will not only design you
a better project – they’ll also be able to build it. Safely and legally.